NEON 🦄
(Jul/22 – Present)
Partner & Staff Product Manager | Payments & Digital Account
(Jan/24 – Present)
Responsible for Payments and Digital Account products in the Banking Business Unit, with a focus on increasing transactionality and improving the quality of the experience journey of Daily Banking products, exploring the possibilities for innovation that the Brazilian market enables with a focus on value for our customers in classes C, D and E.Also, is one of Neon’s representatives in the working group of the chair 2.3 of ABFintechs (Brazilian Association of Fintechs) for the Open Finance Brazil UX working group.
Launch of the New Neon App
Partner & Product Ops Manager
(May/23 – Dec/23)
Responsible for cross initiatives in Business Units to ensure robust and well-documented processes in the Product area with clarity in the main definitions and best practices. In addition to fostering an internal Product community to promote the exchange of knowledge, best practices, career path clarity and development. Some initiatives and results:
• Product Passport: Product governance framework focused on balancing business demands with risk management. Results: From 31 areas involved to 11 directly impacted risk areas. Reduction in time to market for new products from 120 to 60 days and for product features/upgrades from 80 to 30 days.
• Product Guide: Iterative content to disseminate good practices in product management for the reality experienced at Neon.
• Product Newsletter: Format for sharing news, information and results about the organization’s initiatives focused on products.
• Product Community: Since the beginning of 2023 with meetings held weekly to generate engagement between people from Products, Engineering, Design, Data, Customer Experience, Growth, etc. Weekly monitoring of engagement indicators to think about improvements for the product community.
• Product Review: Facilitator of the forum with product leaders to align ideas and initiatives that impact the customer and business with feedback from Neon’s senior leadership.
Product Ops Manager
(Feb/22 – May/23)
Responsible for two pillars of Product Ops:
• Processes: Ensure robust and well-documented processes in the Product area with clarity on key definitions and best practices.
• Product Community: Promote the engagement of Neon’s Product community through knowledge exchange, best practices, clarity of the career path and training.
Also responsible for leading the Diversity & Inclusion actions of the Strategy Center of Excellence.
Agile Manager
(Jul/22 – Feb/23)
Responsible for managing the agile structure of two Business Units:
– Cash In and Financial Management;
– Personal Credit and Insurance.
Also responsible for executing actions for Neon’s Agile Center of Excellence such as portfolio management.MULHERES DE PRODUTO 💜
(Jun/23 – Present)
Organizer of the Women of Products Festival | Sponsorship & Partnerships
(Oct/23 – Present)
Part of the organization team.
Product Mentor
(Jun/23 – Present)
Voluntarily helping women develop or migrate to the product career.Facilitator of the Specialization Course in Product Metrics
(Aug/23 – Oct/23)
First specialization course on metrics in product management for the Mulheres de Produto community.CESAR SCHOOL
(Mar/22 – Present)
Invited Teacher
Invited teacher and creator of the Continuous Improvement track of Agile Practices training.
The purpose of the track is to develop practices and processes that drive agile teams towards continuous customer-centric value delivery with content for:
– Understand Lean Thinking;
– Know practices of continuous and retrospective improvement;
– Assess the impact of team improvements on the business, on product quality and on the organization’s culture.PRODUCT OPERATIONS BRAZIL
(Jan/23 – Jan/24)
Community Manager
The purpose of the community is to connect people from Brazilian technology companies to share experiences about Product Operations.AGILE ALLIANCE BRAZIL
(Jan/22 – Oct/23)
Board Member
Responsible for offering support and guidance to people in the community who have ideas that contribute to the growth, expansion and evolution of the Brazilian agile community. Agile Alliance Brazil is a non-profit association that supports the Agile Brazil conference and make actions to promote agility in Brazil.PICPAY
(Feb/21 – Jul/22)
Agile Chapter Lead
(Mar/22 – Jul/22)
Responsible for leading the Agile Chapter in the organization.
Agile Chapter Lead (Technology, Products and Functionals)
(Oct/21 – Mar/22)
Responsible for supporting Agile Coaches in the context of the Technology and Product vice-presidency and in the organization’s functional areas.Agile Coach
(Feb/21 – Oct/21)
Responsible for enabling agility in the organization and boost the actions of the business unity Store and the User Research area.MULHERES AGILISTAS
(Aug/20 – Dec/21)
Organizer
One of those responsible for organizing the community events and carrying out actions to engage the participating of women interested in the agile culture.JOTA
(Jan/20 – Jan/21)
Agile Coach
(Jan/21 – Jan/21)
Responsible for organizing the Business Agility strategy in the organizational sphere.
Scrum Master
(Jan/20 – Jan/21)
Responsible for leading multidisciplinary teams and structuring agile processes and practices with Scrum and Kanban, removing impediments by ensuring the rhythm of the workflow and deliveries from the Discovery stages – with the Products team – to Delivery – with the Development teams Content, Data, Design, Marketing and Technology.INDRA
(Jun/19 – Jan/20)
Project Manager
Responsible for managing global technology initiatives at the Mapfre client with the business areas in all phases of the project life cycle (initiation, planning, execution, implementation and closure) in the Project Management Office structure.NEORIS
(Apr/18 – Jun/19)
Project Manager
– Responsible for the integration between the IT, Testing and Business areas in the UNO Program (merger of the companies Claro, NET and Embratel);
– Support to business teams throughout the implementation cycle of new systems improvements, from the scope, deployment and Operation stage;
– Monitoring of IT and Testing deliveries for the Business areas;
– Participation in executive meetings and responsible for monitoring projects with stakeholders and the Board.LA FABBRICA
(Apr/13 – Mar/18)
Project Coordinator
Responsible for the management and implementation of free software technological solutions in the areas of education, culture and technology. The initiatives took place in partnership with Instituto TIM, Unicef, the Ministry of Culture and other municipalities and states in Brazil.CAPGEMINI
(Mar/11 – Apr/13)
PMO
(Nov/12 – Apr/13)
Responsible for implementing SAP BI/BW/BO solutions in large consulting clients. Management of processes, stakeholders, methodologies and analysis of project risks and opportunities.
Business Intelligence Consultant
(Mar/11 – Jan/13)
Responsible for supporting the Senior Business Intelligence consultancy in all activities related to the SAP project.
In addition to the professional experience, I also have some certifications:
✓ Product Analytics | Tera
✓ Monetization and Payment Methods | PUCRS
✓ AI for Product Management | Pendo
✓ Digital Product Leadership | Tera
✓ Data Analytics | Tera
✓ Product Operations Certified | Masters
✓ PM3: Product Leadership
✓ PM3: Product Management
✓ Pendo: Product-led Certification
✓ Flight Levels Academy: Flight Levels Systems Architecture
✓ K21: Certified Exponential Leader
✓ University of California: Managing as Coach
✓ University of Virginia: Digital Product Management
✓ IBM: Enterprise Design Thinking
✓ Kanban University: Kanban Coaching Professional
✓ Kanban University: Kanban Management Professional
✓ Kanban University: Fit For Purpose (F4P)
✓ Kanban University: Customer Experience Professional
✓ Software Zen: Systems Thinking & Practices
✓ Software Zen: Dynamic Flow
✓ Software Zen: Software Zen & the Art of Management
✓ Software Zen: Metrics for Organizational Agility
✓ Software Zen: Business Agility in Practice
✓ Software Zen: Agile Coaching DNA
✓ Software Zen: Unified Flow
✓ Target Teal: Systems Thinking and Complexity
✓ Scrum Org: Professional Scrum Master I
✓ Agile Institute Brazil: Professional Agile Coach Certified Expert – PACC Expert
✓ Management 3.0
✓ Caroli Org: Facilitator of Lean Inception
✓ K21: OKRs Foundations
Thaís Rigolon 